Privacy Policy

HoodHelp · Last updated: April 2026

This policy explains what data we collect, how we use it, and your rights regarding your personal information. HoodHelp is owned and operated by Miloš Bošković. Contact: infohoodhelp@gmail.com

1. Data We Collect

Account Information

Name, email address, profile photo, and language preferences provided during registration.

Helper Profile Data

Services offered, bio, work photos, portfolio, hourly rates, coverage areas, availability schedule, and verification documents (ID, selfie, proof of address) submitted by service providers.

Activity Data

Bookings, messages, reviews, job postings, bids, and interactions within the platform.

Location Data

Address and approximate location you provide. If you are a helper with live tracking enabled, GPS coordinates may be collected during active bookings only, with your explicit consent.

Technical Data

Browser type, device information, IP address, and usage analytics collected automatically when you use the platform.

2. How We Use Your Data

To operate and improve the HoodHelp platform
To display your profile to other users seeking your services
To facilitate bookings, messaging, and reviews
To send you notifications about bookings and platform updates
To verify your identity (for verified helpers)
To detect and prevent fraud or abuse
To comply with legal obligations

3. Data Sharing

We do not sell your personal data. We may share data with:

Other users — profile information is visible to users who search for services
Service providers — infrastructure providers like hosting, email delivery (Resend), and database services
Legal authorities — when required by law or to protect rights and safety

4. Location Data

Location data is only collected when you explicitly provide an address in your profile or when you enable live location tracking as a helper during active bookings. We do not track your location in the background without your consent. Location data is used solely to match you with nearby service requests and to display your approximate area to potential customers.

5. Data Retention

Account data — retained until you delete your account
Messages and bookings — retained for 2 years after the last activity, then deleted
Transaction records — retained for up to 7 years for legal and tax compliance
Verification documents — deleted within 30 days of account deletion
Anonymized analytics — retained indefinitely in non-identifiable form

6. Security

We implement reasonable technical measures to protect your data, including encrypted connections (HTTPS), access controls, and secure storage. However, no internet transmission is 100% secure. You use the platform at your own risk and are responsible for keeping your login credentials secure.

7. Your Rights

You have the right to:

Access — request a copy of the data we hold about you
Correction — update or correct inaccurate data via your profile settings
Deletion — request deletion of your account and personal data
Portability — request your data in a structured, machine-readable format
Objection — object to certain types of data processing

To exercise these rights, visit the Delete Account page or contact us at infohoodhelp@gmail.com.

8. Cookies

HoodHelp uses minimal cookies and local storage to maintain your session, remember your language preference, and improve your experience. We do not use advertising or third-party tracking cookies. You can clear cookies via your browser settings at any time.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the platform after changes constitutes acceptance of the updated policy.

10. Contact

For any privacy-related questions or requests, contact us at: infohoodhelp@gmail.com